Privacy Policy

Last updated: July 2026

Spark Mortgage & Finance respects your privacy and is committed to protecting the personal information provided through this website, enquiry forms, consultation requests and other communications.

1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Your name and contact details.
• Email address and telephone number.
• Information submitted through enquiry, appointment or referral forms.
• Details relating to your lending goals or finance requirements.
• Technical information such as browser type, device type and website usage data.

2. How We Use Your Information

We may use personal information to:

• Respond to enquiries and consultation requests.
• Understand your lending or finance requirements.
• Provide mortgage broking and finance-related services.
• Contact you regarding your enquiry, application or appointment.
• Maintain and improve website performance and user experience.
• Meet legal, regulatory and compliance obligations.

3. Disclosure of Information

Where necessary, personal information may be shared with lenders, aggregators, authorised representatives, service providers, professional advisers or regulatory authorities.

Information will only be disclosed where reasonably required to provide services, assess finance options, comply with legal obligations or where you have provided consent.

4. Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

5. Cookies and Website Analytics

This website may use cookies or analytics technologies to understand website usage, improve performance and provide a better browsing experience.

You may disable cookies through your browser settings, although some website functions may not operate as intended.

6. Third-Party Services

We may use third-party services for website hosting, email communication, analytics, cloud storage, appointment handling or other operational purposes.

These providers may process personal information according to their own privacy policies and applicable legal obligations.

7. Access and Correction

You may request access to personal information we hold about you or ask us to correct inaccurate or outdated information.

We may need to verify your identity before processing a request.

8. Retention of Information

Personal information may be retained for as long as reasonably necessary to provide services, maintain business records, manage enquiries and meet legal or regulatory obligations.

9. Updates to This Policy

This Privacy Policy may be updated periodically. The latest version will be published on this page together with the updated effective date.

10. Contact Us

To ask a privacy question, request access to personal information or raise a concern, please contact Spark Mortgage & Finance.